Pause or offboard a client
Suspend a client who hasn't paid, or remove one cleanly, and revoke their access.
Pause (unpaid subscription)
From the project's ⋯ menu on your dashboard (or the Super Admin console), choose Pause. Everything stops: all automation/crons skip the project, and the on-page snippet serves no fixes, so the client loses the live-site benefit until they pay. Their dashboard shows a paused banner. Click Resume to restore it instantly.
Archive (remove from your list)
Archive soft-deletes the project: it's hidden from your dashboard but all data (crawls, fixes, history) is kept and restorable via “Show archived.” There's no hard delete, so a mis-click or a returning client loses nothing.
Revoke their access (do this on offboard)
- WordPress, Users → Profile → Application Passwords → delete the one you created.
- Search Console, the client removes your Google access (or revoke it in your own Google account if you connected your own).
- Any API keys, clear them from the Connections page and rotate at the provider if needed.
- Remove the snippet / Nexus helper from their site if you no longer manage it.
Pause is a billing lever (reversible in one click); archive is housekeeping (reversible, keeps data). Revoking credentials is the security step, always do it when an engagement truly ends.
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